CAN I VISIT A PHYSICAL STORE LOCATION?

While Wildsmith Jewellery doesn't have a traditional storefront, you're more than welcome to visit our office by scheduling an appointment. We are situated in the heart of London on Jermyn Street in St James.

Here's where you can find us:

90 Jermyn Street, London, SW1Y 6JD

We are open from Monday to Friday between 10 am and 4 pm. Please be advised that we are unable to guarantee entry for walk-ins. To schedule your visit, request an appointment on our website.

LAYAWAY OPTIONS

We offer a three-month layaway plan, allowing you to split the total cost into three equal payments made by bank transfer or Wise. Please note, the first instalment is non-refundable if you decide to cancel your purchase. Please note that we also offer PayPal Pay-In-3 for times £2,000 or under.

CONDITION OF OUR JEWELLERY

Our jewellery pieces are in exceptional condition considering their vintage status, unless specified otherwise. Should you need additional images or want to examine an item personally, please contact us to arrange an appointment.

DO WE BUY JEWELLERY?

Indeed, we purchase jewellery. If you're contemplating selling a piece, get in touch with us here. We'd be delighted to consider your offering.

ACCEPTED PAYMENT METHODS

You can securely purchase items through our online payment gateway. We accept all prominent credit cards, as well as PayPal, and offer PayPal Pay in 3 for purchases up to £2,000. Bank transfer is also an available option at checkout.

ALTERNATIVE PAYMENT OPTIONS

Besides online payments, you also have the option to pay in person. Simply arrange an appointment to visit our office, where we can process card payments for your selected item(s).

RESERVING AN ITEM

We offer reservation of any item for a period of 24 hours. Should you require a longer reservation, contact us, and we'll make every effort to accommodate your request.

SHIPPING AND DELIVERY

SHIPPING POLICIES

Our shipping policies extend to numerous countries across the globe where it is safe for parcels to be delivered from the UK. Each piece of jewellery is securely packed to ensure its protection. Up until it's received and signed for by you, the insurance for the item remains our responsibility. Please be aware that any duties incurred upon entry to your country will fall under your liability. For UK deliveries, we employ Royal Mail Special Delivery; for international shipments, we opt for FedEx or Royal Mail services that are tracked and require a signature. It is important to note that we can only dispatch items to the address listed on the order invoice, and deliveries to PO Boxes are not supported by our insurance. Furthermore, all deliveries mandate an adult signature upon receipt.

PACKAGE TRACKING

Once your purchase is on its way, we'll send you a dispatch confirmation email containing your tracking details, so you can monitor your package's journey.

RETURNS POLICY

We want you to be completely satisfied with your Wildsmith Jewellery piece. Therefore, we offer a return policy for any non-bespoke items or pieces not specifically altered for you, within 14 days of purchase. To initiate a return, you'll need to contact us within 7 days of delivery. Please note this policy does not apply to bespoke commissions or altered items which are considered final sales.

FOR ADDITIONAL INQUIRIES

Should you have any further questions or wish to inquire in person, please don't hesitate to get in touch with us or arrange a visit.