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Refund Policy

Return Policy at Wildsmith Jewellery

At Wildsmith Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to ensure your peace of mind. Here are the details of our return process:

Timeframe for Returns:
You have 14 days from the date of receipt to request a refund for your item. Please reach out to Wildsmith Jewellery within 14 days of receiving your order to initiate the refund process.

Eligibility for Returns:
In order to be eligible for a return, the item must be in its original condition, unworn or unused, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase for the item you wish to return.

Initiating a Return:
To start a return, please contact us at If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please note that we cannot accept any items sent back to us without prior authorization for a return.

Assistance with Returns:
For any questions or concerns regarding the return process, you can always reach out to us at Our team is here to assist you and ensure a smooth and hassle-free return experience.

Damaged or Incorrect Items:
Upon receiving your order, we kindly ask you to inspect the items. If you find that an item is defective, damaged, or if you have received the wrong item, please contact us immediately. We will work with you to evaluate and resolve the issue promptly.

Should you wish to exchange your purchase for another item, please get in touch with us at to discuss the process of returning the original item and selecting a replacement.

Non-Returnable Items:
While most in-stock items are eligible for returns and exchanges, certain pre-ordered items may not be eligible. Please reach out to us to discuss the options available to you in such cases. It's important to note that returns cannot be accepted for bespoke orders.

Refund Process:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be automatically processed and applied to your original method of payment. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.

We hope this information outlines our return policy clearly and provides you with the confidence to shop with ease at Wildsmith Jewellery. If you have any further questions or need assistance with a return, please don't hesitate to contact our team. Thank you for choosing Wildsmith Jewellery for your exquisite jewellery needs.
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